Privacy Policy

Effective Date: (Go Live Date)

生效日期：（上线日期）

Hin Ho Lee Trading Sdn. Bhd. (“Hin Ho Lee”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, request quotations, purchase products, or otherwise interact with us.

兴和利贸易有限公司（Hin Ho Lee Trading Sdn. Bhd.，以下简称“本公司”）尊重您的隐私，并依据马来西亚《2010年个人资料保护法（PDPA）》保护您的个人资料。

1. About Us 关于我们

Hin Ho Lee Trading Sdn. Bhd. is a Sarawak-based supplier and distributor of hardware, building materials, construction products, industrial supplies, and related products. Since 1987, we have been serving contractors, developers, government agencies, industrial customers, commercial businesses, and retail customers throughout Sarawak.

本公司为砂拉越领先的五金、建筑材料、工业用品及相关产品供应商。

2. Personal Data We Collect 我们收集的个人资料

Depending on your interaction with us, we may collect the following information:

Personal Information

• Full name
• Company name
• Job title
• NRIC or passport number (only where legally required)
• Business registration information

Contact Information

• Email address
• Telephone number
• Mobile number
• Billing address
• Delivery address

Business Information

• Quotation requests
• Purchase orders
• Product enquiries
• Order history
• Customer preferences
• Payment information (excluding full payment card details)

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Referring website
• Cookies
• Session information

包括姓名、公司名称、职务、联络资料、送货地址、报价及订单资料、付款资料（不包括完整银行卡资料）、网站浏览数据等。

3. How We Use Your Information 个人资料用途

We use your personal data for legitimate business purposes including:

• Responding to enquiries
• Preparing quotations
• Processing orders
• Delivering products
• Managing customer accounts
• Issuing invoices
• Processing payments
• Providing customer support
• Managing warranties and product returns
• Improving our products and services
• Conducting internal business analysis
• Meeting legal and regulatory obligations
• Sending operational communications
• Sending promotional information where consent has been provided

We only collect information necessary for these purposes.

用于回复查询、准备报价、处理订单、送货、客户服务、售后保修、改进服务、履行法律义务及经同意后的市场推广。

4. Cookies 产品资料

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience
• Maintain website security

You may disable cookies through your browser settings, although certain website features may not function properly.

网站可能使用 Cookies 以改善用户体验及网站安全。

5. Disclosure of Personal Data 资料披露

We do not sell or rent your personal data.

We may disclose your information to:

• Delivery and logistics providers
• Payment service providers
• Professional advisers
• Government authorities where required by law
• IT service providers
• Cloud hosting providers
• Auditors
• Software vendors supporting our operations

All service providers are required to maintain appropriate confidentiality and security measures.

我们不会出售您的个人资料，仅会向物流、付款、专业顾问及法律要求的政府机构披露。

6. International Data Transfers 国际资料传输

Where necessary, your personal data may be processed or stored outside Malaysia by our technology service providers.

Reasonable safeguards will be implemented to ensure your personal information remains adequately protected.

如有需要，资料可能由海外技术服务供应商处理，并采取合理保障措施。

7. Data Security 资料安全

We implement reasonable administrative, technical and physical safeguards including:

• Secure servers
• SSL encryption where applicable
• User authentication
• Restricted employee access
• Firewall protection
• Routine security monitoring

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

采用SSL、权限控制、防火墙及安全监控等措施保护资料。

8. Data Retention 保存期限

We retain personal information only for as long as necessary to:

• Fulfil contractual obligations
• Provide customer support
• Meet legal requirements
• Resolve disputes
• Enforce our agreements

Once no longer required, personal data will be securely deleted or anonymised.

仅于业务及法律所需期间保存，之后将安全删除或匿名化。

9. Your Rights 您的权利

Subject to the PDPA, you may request to:

• Access your personal data
• Correct inaccurate information
• Update your personal information
• Withdraw consent where applicable
• Request deletion where legally permissible

Requests may be subject to identity verification and applicable legal requirements.

您可要求查阅、更正、更新或撤回同意个人资料（受法律限制）。

10. Third-Party Websites 第三方网站

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

本网站可能包含第三方链接，本公司不对其隐私政策负责。

11. Children’s Privacy 儿童私隐

Our website and services are intended for business users and adults.

We do not knowingly collect personal information from individuals under 18 years of age.

本网站不面向18岁以下人士。

12. Changes to this Privacy Policy 政策更新

We may revise this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

本政策可能不时更新，并公布于网站。

13. Contact Us 联络我们

If you have any questions regarding this Privacy Policy or your personal data, please contact: